At UK Great Choice, we do our best to provide the most accurate product descriptions we can. Our sizing charts and styles match up congruently with their respective products and mentioned clearly on the product page. We want our customers to know exactly what they are ordering.

A Few Things to Note:

Our return policy lasts 30 days. If 30 days have gone by since you received your products, we, unfortunately, cannot offer you a refund or exchange.
Due to inspection, cleanQing, and repackaging; a 15% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original order. Meaning that you will be refunded 85% of your order total.
Orders that are being exchanged or items being returned/exchanged due to manufacturers defect/shipping damagewill not incur this restocking fee.
We do not provide return labels unless it’s a manufacturers defect! The shipping return cost will be the customers responsibility.
Returns (accepted under the following circumstances):

Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to [email protected]
For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.
Not As Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
Product Lost in Transit
If the product doesn’t arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct.
Exchanges:

Ship the product back to us. It might take us up to 12-20 days for us to receive. Once we receive it, we can ship out the newly specified product immediately.
Returns & Exchanges ONLY Accepted If Products Meet Following Criteria:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unstained
Original packaging
Within 7 days of the date you received your initial purchase
How to Return:

Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you by our customer service agents.
We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.
For any questions or concerns, please email us at [email protected]
Late or Missing Refunds:

Check your Bank Account
Contact Credit Card Company
Processing time USUALLY takes 1-3 business days
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Shipping:

The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.

Depending on your country of origin, it may take anywhere from 12-20 days for UK customers or up to 15-25 days for International Customers for your exchanged item to reach you.

Disclaimer:

If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.

Shipping

Q : How do I check the status of my order?

A : You can track the status of your order in real time by entering your order information on the Track Order page.After an order has been placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.

Q: A How long does delivery take?

A : Please allow 12-22 business days (average) for the items to arrive.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact us page or leave a message on the online chat.

Shipping time may take longer in high season (Holidays, Christmas, New Year…)

Q : How Can I Change My Shipping Address?

A : Please contact us at [email protected] after 24 hours since place order and we will change to correct the address as soon as possible.

Q: When will my item’s Tracking Number be available?

A : Tracking Numbers are usually generated within 3-5 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners.
Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.

Payment Methods

Q : How Do I Make Payments Using Paypal? How Does It Work?
A : Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to ukgreatchoice.com system for your order. It’s fast, easy & secure.

Q : Can I Pay Using Paypal Without A Paypal Account?

A : Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

Q : How secure is my personal information?
A : UK GREAT CHOICE adheres to highest industry standards in order to protect your personal information with the best security solutions.Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely. Your credit card information is only available to PayPal or Stripe in order to complete the requested transaction and is not subsequently stored.

Products

Q : Item not as described, what can i do?

A : Please contact us freely at [email protected] and we will work to resolve the problem as quickly as possible.

Q : Will the product not smudge when washing?

A : Yes, You can wash. Products printed with high quality will not be smudged when washing.

A breakdown of Microfiber Bedding Vs Cotton Bedding for new buyers

Are you wondering if you should buy a Microfiber bedding or a cotton one? The truth is, there is no right or wrong answer as each has their pros and cons and it largely depends on your needs and maintenance requirements.

Here is a breakdown of the pros and cons for each:

Microfiber bedding.

Microfiber in general is a quite durable synthetic fabric that can offer a nice polished look and a good level of comfort at the same time.

 

Microfiber bedding pros:

• It is highly durable and can last many years. The fabric is also less likely to be faded or ruined from multiple washes than other fabrics.
• It usually retains its original shape both over your bed and after washing. Its fabric integrity makes it also less prone to form unsightly wrinkles and creases.
• Microfiber bedding in general tends to be an inexpensive, value for money option that can fit any budget. Plain-colored microfiber bedding sets are usually quite inexpensive, even though the price will go up depending on the pattern of your set.

Microfiber bedding cons:

• Due to its temperature absorbing abilities, microfiber bedding may feel overwhelming warm and uncomfortable during the hot summer season.
• Some synthetic materials are more likely to pill after many washes, especially if the quality is cheap.
• Microfiber also tends to absorb oils, dirt, and liquids more easily compared to other fabrics and you’ll most likely have to wash it at least once in a week to get rid of dirt and unsightly stains.
• Microfiber bedding also tends to attract static electricity which may be  a bit uncomfortable for some.
• Those who have very sensitive and delicate skin may find microfiber bedding slightly irritating and uncomfortable to the touch. In extreme cases, getting in touch with a microfiber fabric can cause allergic reactions, although this is typically rare.

Cotton Bedding

Cotton bedding in general is a popular and comfortable bedding option, even though it also has its cons apart from pros. Here they are:

Cotton bedding pros:

• Cotton is more moisture and heat resistant than other fabrics, as it wicks away moisture and heat so that it doesn’t penetrate the fabric. This may be especially useful during warm summer months.
• Cotton bedding is generally more soft and comfortable compared to synthetic fabrics, and tends to get even softer over time and several washes, even without a fabric softener.
• Stains and dirt are easier to remove in cotton bedding– a simple machine wash or even a hand wash with just a little amount of detergent is enough to remove most or all stains.
• Cotton bedding layers also tend to pill less over time compared to synthetic fabrics, especially if the cotton variety is cheap and low-quality.

Cotton bedding cons:

• Cotton bedding tends to fade and tear after several washes and the fabric tends to thin out. It may need extra care with detergents that are specially suited to delicate cotton fabrics to increase its durability.
• Due to its tendency to thin and shrink, cotton is most likely to develop wrinkles. Many cotton sets require frequent ironing so that they look nice and polished.
• Cotton and especially some deluxe cotton varieties like Egyptian cotton tend to be more expensive than synthetic fabrics.

In a nutshell, if you are looking for something durable that will last you for the years to come without creasing and wrinkling and without having to pay much, you should invest in a microfiber bedding. On the other hand, if you are looking for something soft, comfortable, and heat/moisture resistant, it’s best to go for a cotton bedding.

Does your duvet cover set need a style revamp? Perhaps you should try out our designer duvet cover sets!